Time Logs
Permission required:
admin.timelogs.read
The Time logs report shows how much time team members spent on case steps. It is a report, not a timesheet: there is no separate "new time entry" form. Time is recorded when someone marks a case step as done, and the report collects those entries.
Open Time Logs from the Billing group in the left sidebar. You can also get there from:
- The My Worklogs card on your dashboard, which shows your own hours for This week and This month.
- View Time Logs on a team member's card (dashboard Team tab), which opens the report filtered to that person.
1. How time is recorded
Every time a case step is set to Done, CaseBright asks How long did it take to complete this?
- Pick a preset (15 min, 30 min, 1 hour, 2 hours, 4 hours) or enter Hours and Minutes, using the plus and minus buttons if you like. Enter the time for this step only, not for its substeps.
- If the step has nested child tasks, you can tick Close child tasks as well to mark them all as done too.
- Click Complete.
The duration must be more than zero. If you cancel the dialog, the step is not completed.
To-dos also ask for a duration when you complete them, but only case steps appear in the time logs report.
2. Filters
| Filter | Description |
|---|---|
| Team member | Show one person's entries, or All team members. |
| Case | Show entries for one case, or All cases. |
| From date / To date | Limit entries by completion date. |
Quick date buttons: This week, Previous week, This month and Last month (weeks run Monday to Sunday). Click Clear filters to reset.
The filters are kept in the page address, so you can bookmark or share a filtered view.
3. Summary
Above the list, four figures cover everything that matches your filters:
| Figure | Meaning |
|---|---|
| Total hours | Sum of all durations. |
| Total entries | Number of completed steps. |
| Team members | How many people logged time. |
| Avg. hours per entry | Total hours divided by the number of entries. |
4. Time log entries
Each row shows the Team member who completed the step, the Case, the Step, the Duration and Completed at. Click the Duration or Completed at header to sort by that column; click again to reverse the order. The newest entries are shown first by default.
Durations are color-coded so outliers stand out:
| Band | Duration |
|---|---|
< 1h | Under one hour |
1–2h | One to two hours |
2–4h | Two to four hours |
4–8h | Four to eight hours |
> 8h | Over eight hours |
Rows of 4 hours or more are highlighted and marked with a warning icon (Long-running (> 4h)), so you can check entries that may have been mistyped.
5. Things to know
- Only completed steps with a recorded duration appear in the report.
- Entries cannot be edited or deleted from this page.
- The report is for internal tracking. Logged time is not turned into invoice lines; invoices are built from fee items (see Invoices & Fees).